SHIPPING & RETURNS
SHIPPING INFORMATION
If you have any queries regarding your order please call our toll free number 1-877-259-8559 to speak to our friendly customer service team who will be happy to help out. Lines are open Mon - Fri 7am - 3pm and Weekends and Bank Holidays 7am - 11am Eastern Time.
SHIPPING IS NOW A FLAT RATE OF $15
Shipping & Lead Times
Orders placed on www.cathkidstonusa.com are shipped from the UK and providing your items are in stock we will aim to deliver your order within 7-10 working days. All delivery dates are estimates and we cannot guarantee specific deadlines. While we will use our best efforts to meet all orders we cannot guarantee the availability of any particular product displayed on this website. We reserve the right to discontinue the offer of any products listed on the website at any time without notice. We do not deliver to PO BOX.
Customs
You may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information prior to placing your order. Please note international shipments may be subject to cross-border inspections by customs authorities.
Tracking your Parcel
If you have an email address registered with us you will receive an email to confirm that your items have been despatched. Please note, we cannot be held responsible for any third party involvement delaying delivery. If you are concerned you have not received your parcel please contact us via email at customerservices@cathkidston.com or call our Customer Services team on 1-877-259-8559 Mon - Fri 7am - 3pm and Weekends and Bank Holidays 7am - 11am Eastern Time.
RETURNS & EXCHANGES
Returns Procedure
We hope you are delighted with your order. If you are not completely satisfied with a product, please return it to us within 28 days for an exchange or refund of the product value.
Please return to: Returns department, Cath Kidston Ltd. 1A Alpha Drive, Eaton Socon, St.Neots, PE19 8JJ, UNITED KINGDOM.
When sending a return, please use the returns slip provided any additional shipping costs relating to a return or exchange are your sole responsibility. We are not responsible for returns that do not reach us or liable for courier costs. In the event of the product being faulty or damaged in transit, we will cover all costs of postage and either refund or exchange the goods.
Items will be refunded or exchanged providing that you have not used the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.
Please note that cut lengths of fabric cannot be returned or exchanged. Please note that we cannot accept returns or exchanges of earrings and any underwear or swimwear for hygiene reasons unless the item is faulty. If you are returning an item because it is faulty, then please call us first on 1-877-259-8559.
If you are returning an item because it is faulty, then please call us first on 1-877-259-8559
Processing Returns
We try to process returns as quickly as possible, however this can take up to 21 days when we are busy.
Cancellations Procedure
You may cancel an order at any time before it is processed for shipping.
SHIPPING INFORMATION
If you have any queries regarding your order please call our toll free number 1-877-259-8559 to speak to our friendly customer service team who will be happy to help out. Lines are open Mon - Fri 7am - 3pm and Weekends and Bank Holidays 7am - 11am Eastern Time.
SHIPPING IS NOW A FLAT RATE OF $15
Shipping & Lead Times
Orders placed on www.cathkidstonusa.com are shipped from the UK and providing your items are in stock we will aim to deliver your order within 7-10 working days. All delivery dates are estimates and we cannot guarantee specific deadlines. While we will use our best efforts to meet all orders we cannot guarantee the availability of any particular product displayed on this website. We reserve the right to discontinue the offer of any products listed on the website at any time without notice. We do not deliver to PO BOX.
Customs
You may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information prior to placing your order. Please note international shipments may be subject to cross-border inspections by customs authorities.
Tracking your Parcel
If you have an email address registered with us you will receive an email to confirm that your items have been despatched. Please note, we cannot be held responsible for any third party involvement delaying delivery. If you are concerned you have not received your parcel please contact us via email at customerservices@cathkidston.com or call our Customer Services team on 1-877-259-8559 Mon - Fri 7am - 3pm and Weekends and Bank Holidays 7am - 11am Eastern Time.
RETURNS & EXCHANGES
Returns Procedure
We hope you are delighted with your order. If you are not completely satisfied with a product, please return it to us within 28 days for an exchange or refund of the product value.
Please return to: Returns department, Cath Kidston Ltd. 1A Alpha Drive, Eaton Socon, St.Neots, PE19 8JJ, UNITED KINGDOM.
When sending a return, please use the returns slip provided any additional shipping costs relating to a return or exchange are your sole responsibility. We are not responsible for returns that do not reach us or liable for courier costs. In the event of the product being faulty or damaged in transit, we will cover all costs of postage and either refund or exchange the goods.
Items will be refunded or exchanged providing that you have not used the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.
Please note that cut lengths of fabric cannot be returned or exchanged. Please note that we cannot accept returns or exchanges of earrings and any underwear or swimwear for hygiene reasons unless the item is faulty. If you are returning an item because it is faulty, then please call us first on 1-877-259-8559.
If you are returning an item because it is faulty, then please call us first on 1-877-259-8559
Processing Returns
We try to process returns as quickly as possible, however this can take up to 21 days when we are busy.
Cancellations Procedure
You may cancel an order at any time before it is processed for shipping.